HOMECARE DIRECT SHOPPING PRIVACY
POLICY
Introduction
At
Homecare Direct Shopping Pty Limited ABN 78 063 154 174 (Homecare), we
care about your privacy and this policy (Privacy Policy) details the
practices we have adopted to protect your privacy so that you can feel
confident about how the personal information you entrust to us will be managed.
Homecare respects your rights to privacy under the Privacy
Act 1988 (Cth) (Act) and is required to comply with the
National Privacy Principles in respect of the collection, use, disclosure and
handling of personal information from individuals.
Collection and Use of Personal Information
When used in this Privacy Policy, the term “personal
information” has the meaning given to it in the Act. In general terms, it is
any information that can be used to identify you and includes your name,
address, telephone number or email address.
Homecare may collect or retain personal information about
you. If you do not want any personal information collected, please do not submit
it to us. If you have already submitted this information would like for us to
remove it from our records please contact us (see details below). We will use
reasonable efforts to delete your information from our existing files.
Unless otherwise stated in this Privacy Policy, Homecare
only collects, holds and uses information about you for the purpose of
providing our products and services to you, for internal purposes (i.e.
billing, reviews, staff training) and for any reasonably related purposes.
Homecare aims to improve the quality and nature of its
services and we may use the personal information we collect to deliver you
targeted and non-targeted marketing information about our goods and services
which we believe may be of interest to you. We will not use any sensitive
information about you for marketing without your consent. At any time you may
opt-out of receiving marketing communications from us by contacting us (see
details below) and we will ensure that your name is removed from our mailing
list.
Message
content in e-mails you send to us may be monitored by our service providers or
officers for troubleshooting, compliance auditing and maintenance purposes or
where email abuse is suspected.
We
will not disclose your personal information outside Homecare without your
approval, and will use reasonable endeavours to prevent the disclosure of your
information, except:
·
to
our distributors for the purposes of fulfilling orders by you and related
purposes as set out in this policy;
·
to
the extent that the disclosure is for a purpose related (or in the case of
sensitive information about you, directly related) to the product or service we
are providing you;
·
as
may be indicated at the time at which you provided the information to us;
·
as
expressly permitted under any agreement with you;
·
as
required for the ordinary operation of our Website or our business (i.e. our
staff and technical contractors, who are subject to obligations of
confidentiality to us, may gain access to personal information as part of their
service);
·
required
or authorised under law or provided in co-operation with any governmental
authority; or
·
where
it is already publicly available or is disclosed by us in a manner that does
not readily permit identification of information relating to you. We may share
general information about the use of our Website with advertisers, sponsors,
content providers and other third parties. However, we generally only disclose
aggregate, anonymous information about users of our Website.
"Cookies" and “log files”
We may send a “cookie”, a small summary file (containing a
unique I.D. number) to your computer. This enables us to recognise your
computer and greet you each time you visit our Website without bothering you
with another request to register and also enables us to keep track of products
you view so that, if you consent, we can send you news about these products.
We also use cookies to measure traffic patterns, to determine which areas of
our site have been visited and to measure transaction patterns in the
aggregate. We use this to research our users’ habits so that we can improve
our online services. Our cookies do not collect personal information. If you
do not wish to receive cookies, you can set your browser so that your computer
does not accept them.
We may log IP addresses (i.e. the electronic addresses of
computers connected to the Internet) to analyse trends, administer the site,
track users movements, and gather broad demographic information.
Security of your personal information
Once
your personal information comes into our possession, we will take reasonable
steps to protect that information from misuse and loss and from unauthorised
access, modification or disclosure. Our staff follow strict information
handling procedures. We delete your personal information once it is no longer
needed or required to be kept by law.
We will take all reasonable steps to maintain the security
of any personal information we receive from you via our Website and use a
variety of secure techniques to protect your information, including secure
servers.
However as the Website is linked to the internet, and the
internet is inherently insecure, whilst we strive to protect such information,
we cannot provide any definitive warranty or assurance regarding security of
the information you transmit to us and you do so at your own risk. Homecare
will not be liable in any way in relation to any breach of security or
unintended loss or disclosure of information due to the Website being linked to
the internet.
Links to other Websites
Our
Website may contain links to websites operated by third parties ("Third
Party Websites"). Homecare is not responsible for the privacy
practices or the content of Third Party Websites. Third Party Websites are
responsible for informing you about their own privacy practices.
Access and Correction
You may access any personal information we hold about you at
any time by contacting us (see details below). If your personal information
changes or if you no longer desire our services, we will endeavour to provide a
way to correct, update or remove the personal data you have provided to us.
Contacting Us
If you have any questions about our Privacy Policy, or any
complaint regarding the treatment of your privacy by us, please email us at custservice@homecare.com.au or telephone or write to us at:
Homecare Direct Shopping Pty Limited
PO Box 308
Frenchs Forest
NSW 1640
If
you are not satisfied with how we have handled your personal information, you
are entitled to lodge a complaint with the Federal Privacy Commissioner.
We may change this policy from time to time and will notify
you by posting an updated version of this Privacy Policy on this Website. This
document represents our Privacy Policy as at 24 October 2005.
